We only collect information about you when you supply it to us on a voluntary basis. For example, we may collect personal information about you, when you:
• Request any information about us or our products or services
• Purchase any of our products
• Communicate with us
• Enter a promotion or competition or respond to an offer
• Subscribe to any newsletters that we may offer
The sort of personal information that we are likely to collect from you depends on the information that you provide to us and may include such things as your name, address, phone number, email address, credit card details along with transactional information such as the type and quantity of products that you purchase from us.
When you call EUX we may monitor your telephone conversation for staff training and service quality control procedures.
2. Collection of information other than personal information
Cookies sent to your computer from EUX only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable experience. Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our Site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your browser to do so, if your browser so permits.
We use the personal information that you provide to us to conduct our business with you, to facilitate and manage our dealings and relationship with you (including any feedback that you may provide us), to develop and improve our products and services and for any other purpose for which you may disclose your personal information to us.
If you enter a competition or promotion or take up one of our offers, we will use your personal information to conduct that competition, promotion or offer and to comply with any regulatory requirements (such as notifying State/Territory lottery departments and publishing winner(s) names if required).
We may also use your personal information to notify you about changes to our products or services, new products and future offers in which we think you may be interested. If you prefer not to receive such information, simply follow the unsubscribe instructions contained in the particular communication.
4. Disclosure to third parties
We may disclose your personal information to third parties in the following circumstances:
• To third parties whom you have been informed of at the time of collection
• To our Affiliated companies, Brands or Parent company
• To our suppliers or distributors or other third parties to whom disclosure is necessary to fulfill the purpose for which the personal information has been collected
• To any entity to which we are required or authorised by law to disclose such information
• To our professional advisors
We will not disclose your personal details to any other third party or organisation for marketing purposes.
We may use details from your Customer Record to better understand your needs and to advise you of new products, services or promotions that we believe will be of interest to you.
EUX has taken all appropriate measures to prevent unauthorised access, improper use, and inaccuracy of your personal information. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
When purchasing from EUX your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
7. Accessing and correcting your personal information
You may request access to, update or change personal information that we hold about you by contacting our Privacy Officer in writing to Customer Care
9. Newsletter terms and conditions
Managing your subscription
If you wish to unsubscribe from EUX Newsletters, please follow this unsubscribe process:
Click Unsubscribe link on any of the Newsletter subscription emails.
Complete the unsubscribe form including confirming your e-mail address.
The content of EUX Newsletters and any and all ideas, designs, graphics, photographs, text, audio and audiovisual material, documents and any other material contained in the Newsletters are subject to copyright laws in Australia and overseas and are owned or controlled by EUX or EUX licensors. In relation to the Newsletters (including parts of them), you agree that you may use the Newsletters for only your personal use and you may not use the Newsletters for any commercial use. You may not otherwise use, copy, reproduce, modify or transmit the content without our prior written consent. Unauthorised use is prohibited and protected by law.
Disclaimer and general
Newsletters and their content are provided only for information purposes, and are not comprehensive or advisory in nature. While EUX uses reasonable endeavours to ensure that the information included in the Newsletters is accurate and up-to-date, EUX does not guarantee the accuracy, currency or completeness of the information provided. EUX makes no representations about the content and suitability of the information provided in the Newsletters (including but not limited to information in any links to websites). To the maximum extent permitted by law, EUX does not warrant, guarantee or make any representations about the accuracy, reliability, currency or any other aspect of the information contained in the Newsletters.
The Newsletters may contain links or references to third party sites. EUX is not responsible or liable for the content of those sites and your access to and use of those sites is at your own risk. Any links are provided for convenience only, and do not indicate any endorsement or recommendation by us. EUX does not guarantee that materials accessible on or through the Newsletters will be free from errors, viruses, worms or other harmful codes. To the extent permitted by law, all liability is excluded for any loss, damages or injury resulting from your access to, or inability to access, or your receipt of any codes, or your reliance on any information from or through the Newsletters.
Newsletters may include trade marks which are protected by law. You must not use EUX trade marks in Australia or internationally without our prior written consent, except to legitimately identify EUX products or services.
You agree that you are responsible for providing correct and accurate details in subscribing to EUX Newsletters and that any errors made in typing or providing your details could result in failed delivery of your Newsletter.
EUX has the right to suspend or cancel your subscription at any time at its discretion.
These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you unconditionally submit to the jurisdiction of the courts of New South Wales. Although Australian Newsletters may be distributed or otherwise accessed outside Australia, EUX makes no representation that the content complies with the laws of any other country. If you receive the Newsletters at a location outside Australia, you are solely responsible for ensuring compliance with your local laws and for any reliance on Newsletter content.
Further information: Please contact the EUX Contact Centre by emailing [email protected]